“It can always happen that something doesn’t quite go as planned. So if you have a complaint please let us know by emailing firstname.lastname@example.org.
If our handling does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
As of February 15, 2016, it is also possible for consumers in the EU to file complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere then you are free to file your complaint through the European Union platform.”