At Aimmea, customer service is paramount but there are always times when something doesn’t go quite as planned. So if you have a complaint please let us know by emailing We will make every effort to resolve your complaint.

If our handling does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur via

As of February 15, 2016, it is also possible for consumers in the EU to file complaints via the European Commission’s ODR platform. This ODR platform can be found at If your complaint is not already being processed elsewhere, you are free to file your complaint through the European Union platform.

Frequently asked questions