“It can always happen that something doesn’t quite go as planned. So if you have a complaint please let us know by emailing

If our handling does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur via

As of February 15, 2016, it is also possible for consumers in the EU to file complaints via the European Commission’s ODR platform. This ODR platform can be found at If your complaint is not already pending elsewhere then you are free to file your complaint through the European Union platform.”