When you place an order in our online store, you can pay with iDeal, PayPal or your credit card. (Amex, Visa, Mastercard and Discovery) If you want to pay with a bank transfer, you can also send us a mail in that case.
After we receive your payment, the item will be packed the same day and shipped sometimes the same day but no later than the next business day.
We offer free shipping within Europe. A fixed amount of 25 euros is charged for shipments to the rest of the world. All orders are shipped from Amsterdam. If for some reason we can not ship your purchase the next day, we will contact you.
After shipping, it can take between 1 and 5 business days before it arrives, depending on your location. When we send, you will receive a link by e-mail with which you can follow the package. If you have questions about an order, you can always contact us by e-mail.
Please note that depending on your location, the customs may charge taxes and / or import duties. This does not apply to orders in the EU shipped within the EU because all customs fees have already been paid.
We guarantee the highest quality, but if you think something is wrong with your purchase, you can return it to us for free and we will refund the amount. Items purchassed with a 50% VIP discount can be exchanged only. Except for returning VIPs, you will always get your money back. Please let us know within 5 days of receiving your order that you want to return it. After this period we will no longer accept returns.
Please contact us before you return your purchase, because with our reply number you pay no shipping costs. If something has changed for you, the money-back guarantee does not apply. We want to ask you, because we are an independent fashion label, or you want to choose well before you place an order. If you have any questions, we will be happy to answer them by e-mail.
These were our general terms and conditions in brief. Consult our full Terms and Conditions for more information.
If you have any questions about this please send me an email and I will be glad to help.